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Terms of Use

May 27, 2022 2025-09-08 11:25

Terms of Use Agreement for Novowatt’s EV Charging Platform

Company: NOVOWATT PTE. LTD.
Registered Office: 33 Ubi Avenue 3, The Vertex, #04-36, Singapore 408868
Company Registration Number: 202123295R
Last Updated: 8 Sep 2025

WHEREAS, NOVOWATT PTE. LTD. (“Novowatt”, “we”, “us”, or “our”), a company incorporated in Singapore, owns and operates an integrated electric vehicle (“EV”) charging platform comprising its charging stations, mobile application, website, and related services (collectively, the “Solution”);

WHEREAS, the Solution enables users to access, reserve, and utilise EV charging services, including but not limited to Novowatt Credits (WattPay), subscription models, fleet charging, and a queuing system for Charging Stations;

WHEREAS, Novowatt desires to regulate the terms and conditions under which Users may access and utilise the Solution; and

WHEREAS, by accessing or using the Solution, Users agree to comply with and be bound by these Terms of Use.

PLEASE READ THESE TERMS CAREFULLY.


These Terms, along with the referenced documents, govern your usage of the Solution and form a legally binding agreement between you and Novowatt. If you disagree with any part of these Terms, please discontinue your use of the Solution immediately.

Novowatt reserves the right to modify these Terms at any time. Any such modifications will become effective upon posting on the App. It is your responsibility to regularly review the Terms. Your continued use of the Solution following any amendments, regardless of whether you have reviewed them, signifies your acceptance of those changes.

If you have any inquiries, feedback, grievances, or claims regarding our Solution or these Terms, please feel free to reach out to us using the contact information available on the App.

 

TABLE OF CONTENTS

  • Definitions and Interpretation

  • Part A: User Accounts

  • Part B: Solution and Services Terms

  • Part C: App Terms

  • Part D: Charging Stations

  • Part E: Novowatt Credits (WattPay)

  • Part F: Subscriptions

  • Part G: Novowatt Fleet

  • Part H: General Terms

  • Schedules

    • Schedule 1: Queuing System

    • Schedule 2: WattPay Credits

    • Schedule 3: Subscriptions

    • Schedule 4: Fleet

  • Part I: Contact

 

DEFINITIONS AND INTERPRETATION

  • Account: a personal account registered by a User through the App.

  • App: Novowatt’s mobile application and website.

  • Charging Station: EV charging hardware operated by Novowatt.

  • Charging Session: a charging activity beginning when electricity flow starts and ending when stopped by the User or system.

  • Grace Period: the fifteen (15) minute window for Users to commence charging after notification.

  • Outstanding Balance: any unpaid User Charges, fees, penalties, or costs accrued under these Terms.

  • Queuing System: the digital queue management function within the App.

  • Services: all charging-related services, functionalities, and features of the Solution.

  • User Charges: all fees payable for Services, including charging fees, idle fees, subscription fees, penalties, and taxes.

 

PART A: USER ACCOUNTS

1. Account Registration and Details

1.1 To access the Solution, you must create an Account and provide accurate information including: (a) full name; (b) residential or business address; (c) email address; (d) mobile phone number; (e) in-vehicle unit number; (f) car plate number; and (g) any other information reasonably requested by Novowatt.

1.2 You must be at least 18 years of age, or the legal age of majority in your jurisdiction, to create an Account.

1.3 Accounts are personal, non-transferable, and unique. Duplicate accounts may be terminated or merged without prior notice.

1.4 You agree to keep your Account information accurate and up to date at all times. Failure to do so may result in suspension of access or additional charges.


2. Account Security and Activity

2.1 You are responsible for maintaining the confidentiality of your login credentials. Unauthorized access caused by your negligence remains your liability until Novowatt is notified.

2.2 Novowatt may monitor Accounts for misuse, fraud, or violation of these Terms.

2.3 Biometric login features (fingerprint, facial recognition, etc.) are device-native. Novowatt does not verify ownership of biometric data and disclaims responsibility for unauthorized access enabled through such features.

2.4 You remain responsible for all activities under your Account, including incurred charges, unless and until Novowatt has verified and acted on your report of compromise.

2.5 Novowatt shall not be liable for losses arising from unauthorized access, theft, or disclosure of credentials.

3. Termination or Suspension

3.1 Novowatt may suspend or terminate your Account immediately if it suspects misuse, breach of Terms, or security compromise.

3.2 Account deletion requests may be made via the App or official support channels. Accounts cannot be terminated while (a) a Charging Session is in progress, or (b) outstanding balances remain unpaid.

3.3 Once terminated, all data associated with the Account will be permanently erased and cannot be restored.

 

PART B: SOLUTION AND SERVICES

4. Use of the Solution

4.1 You require internet access, a compatible device, and a valid Payment Method to use the Solution.

4.2 Novowatt grants a limited, revocable, non-exclusive license to use the Solution for personal use. Commercial exploitation is prohibited without written consent.

4.3 Users must not:
(a) Violate laws or third-party rights;
(b) Cause nuisance, damage, or harm to Novowatt’s reputation;
(c) Jeopardize the operation of the Solution; or
(d) Engage in prohibited conduct described herein.

5. User Charges and Pricing

5.1 Use of the Services generates User Charges, displayed in the App.

5.2 Pricing and Payment Plans may vary by station, location, or time. Novowatt reserves the right to adjust pricing without prior notice.

5.3 Promotional offers are personal and non-transferable.

5.4 Novowatt’s records of Charging Sessions, including electricity consumption and duration, are final and binding for billing purposes.

6. Payment Terms

6.1 All User Charges are due immediately upon completion of a Charging Session.

6.2 Novowatt reserves a reconciliation period after the end of a Charging Session to finalize consumption data before billing. Charges may be applied after this period.

6.3 Users may not begin a new Charging Session until all outstanding balances are fully settled.

6.4 Payments are non-refundable, except as expressly determined by Novowatt.

6.5 Applicable taxes will be displayed and added to User Charges.

6.6 Unauthorized or disputed payments will be investigated within seven (7) working days. Novowatt’s decision on refunds shall be final.

 

PART C: APP TERMS

8.1 The App serves as a platform providing access to information regarding your Account and Charging Stations, along with general access to utilize the Services, including initiating and concluding Charging Sessions. Subject to your compliance with these Terms, Novowatt grants you a personal, limited, non-exclusive, non-sublicensable, revocable, and non-transferable license to: (a) access and use the App solely in connection with your use of the Solution; and (b) access and use any content, information, and related materials available through the App (“Content”) for your personal, non-commercial use.

8.2 The Content provided is intended for general information purposes only. It does not constitute advice and should not be relied upon in making any decisions. Any oral advice or written information provided through the App by Novowatt, its officers, directors, employees, agents, third-party service providers, or third-party content providers shall not create any warranty, and you should not rely on such information or advice.

8.3 You acknowledge and agree that Novowatt reserves the right to modify the App at any time, with or without notice. While Novowatt endeavors to provide accurate information on the App, such information may change frequently. Novowatt shall not be responsible for the accuracy, timeliness, reliability, usefulness, or completeness of any Content, nor does it guarantee that the Content is up-to-date. Novowatt does not represent or warrant that the App will be error-free, free of viruses, or free from other harmful components.

9.1 You agree not to use the App for any unlawful or prohibited purpose, or for any purpose not reasonably intended by Novowatt. For example, you agree not to:

9.1.1 Misrepresent the App as the product of anyone other than Novowatt, including altering or removing any notices of authorship, trademarks, business names, logos, or other designations of origin;

9.1.2 Reproduce, modify, distribute, sell, lease, transfer, publicly display, transmit, stream, broadcast, or exploit the App, except as expressly permitted by Novowatt;9.1.3 Reverse engineer, decompile, or modify any software or application contained in the App, except as permitted by applicable law;

9.1.4 Link to, mirror, or frame any portion of the App;

9.1.5 Create false or fraudulent Charging Sessions through the App;

9.1.6 Engage in data mining or other activities that unduly burden or hinder the operation of the App;

9.1.7 Violate network security or obtain unauthorized access to Novowatt’s systems;

9.1.8 Interfere with or disrupt the App’s operation;

9.1.9 Abuse, harass, threaten, impersonate, or intimidate others;

9.1.10 Transmit malicious content or interfere with other users’ access to the App;

9.1.11 Infringe upon the rights of third parties, including intellectual property rights; and

9.1.12 Violate any applicable law or regulation.

10.1 If the App permits you to post, upload, or transmit User Content, you agree that:

10.1.1 You are solely responsible for the User Content you upload and agree not to infringe upon the rights of any third party;

10.1.2 You grant Novowatt and its affiliates a non-exclusive, perpetual, royalty-free, worldwide license to use, reproduce, publicly display, distribute, modify, and create derivative works from your User Content;

10.1.3 Novowatt is not obligated to store, retain, publish, or make available any User Content you upload, and you are responsible for creating backups of your User Content if necessary.

10.2 Novowatt reserves the right to remove User Content that violates these Terms or any applicable law.

11.1 Certain links on the App may lead to third-party websites or services not operated by Novowatt (“Third-Party Links”). These links are provided for your convenience, and Novowatt does not endorse any information, products, or materials found on Third-Party Links. Your use of Third-Party Links is at your own risk, and Novowatt shall not be liable for any damages resulting from your use of Third-Party Links.

11.2 By accessing Third-Party Links, you agree to be bound by their respective policies and terms of use. Any interactions with third parties, including purchasing goods or services, are solely between you and the third party. You should conduct appropriate investigations before engaging in transactions with third parties.

12.1 Novowatt shall not be liable if you do not have a compatible device or have downloaded the wrong version of the App. Novowatt reserves the right to deny you access to the App if it is incompatible with your device.

 

PART D: CHARGING STATIONS

OWNER’S LOCATION, PARKING FEES AND RULES

13.1 Charging Stations may be situated on a third party owner’s property (any such third party, an “Owner”). Consequently, you agree to comply with all rules established by Owners regarding their property and the use of the Charging Stations. These rules encompass, but are not limited to, general customer conduct, parking restrictions and fees, parking time limitations, operational hours, and designated parking areas for accessing the Charging Stations. You are solely responsible for any damage, fees, penalties, or loss resulting from non-compliance with Owner rules, including fines or penalties levied by parking enforcement authorities, and any actions such as immobilization, clamping, or removal of your car.

13.2 If a Charging Station is located in a car park or any other restricted area, you may be required to pay separate access and/or parking fees to the Owner for access to such Charging Station, in addition to the User Charges.

13.3 At the conclusion of each Charging Session, you must promptly remove your vehicle from the parking lot assigned to the relevant Charging Point. Novowatt reserves the right to impose additional fees for any failure to promptly remove your vehicle from the assigned parking lot at the end of a Charging Session or after a designated grace period.

13.4 In accordance with our Privacy Policy, you consent to Novowatt disclosing your personal data, including your name and the car plate number of your electric vehicle, to third parties such as local enforcement agencies and Owners, where you do not comply with clause 13.3.

USE OF CHARGING STATION

14.1 You must follow all instructions provided to Users in relation to the use of a Charging Station, including but not limited to those set out in these Terms and all documents referred to in them, and also instructions displayed at the Charging Station. It is your responsibility to ensure that your use of the Charging Station is carried out safely to avoid injury to any person or damage to property. Please refer to the FAQs in the App for instructions on how to use the Charging Station. Please contact us via the contact information made available in the App from time to time if you have any queries.

14.2 You shall not attempt to repair, physically modify, impair, interfere with, gain unauthorized access to, reverse engineer or derive source code from any Charging Station. You acknowledge and agree that the manufacturer of all Charging Station equipment has reserved all right, title, and interest in and to intellectual property associated with the Charging Station equipment, and that you shall take no action that would cause, or by inaction permit, any impairment of any right, title, and interest of the manufacturer in such intellectual property and to otherwise respect the legal rights of the manufacturer. You acknowledge that your use of the Charging Station is solely at your own risk.

14.3 You will be responsible for any damage caused to a Charging Station, any other property, or for any injury to any person caused by your breach of these Terms or by your misuse or negligence or failure to comply with any instructions or guidance from Novowatt in relation to a Charging Station. You must immediately notify us of any damage caused to a Charging Station via the contact information made available in the App from time to time.

14.4 As a condition of your access and use of the Charging Stations, you must not:

14.4.1 dishonestly or fraudulently extract, use, consume or divert or cause to be diverted, any electricity flowing through a Charging Station; and

14.4.2 alter or tamper with any metering equipment or any other device forming part of any Charging Station or used in connection with the Services.

SMART CHARGING

15.1 You acknowledge and agree that any power rating (kW) displayed directly or through the App at a Charging Station and/or Charging Point is an indication of the maximum possible power output of such Charging Station or Charging Point, as the case may be, and does not represent in any way that the power output will be or will be maintained at such rating for the entire duration of any Charging Session.

15.2 You acknowledge and agree that Novowatt reserves the right always to adjust the power output of each Charging Station and Charging Point at any time, including during a Charging Session, for any reason whatsoever, including to optimize the power load capacity or provide smart charging services without the need to provide you with any prior notice.

15.3 Without prejudice to the generality of clause 28.1, Novowatt shall not in any event be liable to you or any third party for any damages, losses, expenses, penalties or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, loss of actual or anticipated income and profits, opportunity and loss of data) arising out of or in connection with the exercise of its rights under clause 15.2 to adjust the power output. 

15.4 It is hereby stipulated that in all charging sessions, there may exist a nominal deviation of +/- 1-2% in the electricity supplied from the chargers. Novowatt is thereby constrained to provide solely a generalized data representation for each charging session.

QUEUING SYSTEM

16.1 Provision of Service
Novowatt may, at its sole discretion, provide Users with access to a queuing functionality (the “Queuing System”) at designated Charging Stations. Availability of the Queuing System shall be determined by Novowatt and may vary by location or time without prior notice.

16.2 Use of the Queuing System
(a) A User may enroll in only one (1) active queue at any given time. Multiple concurrent queue enrollments are strictly prohibited.
(b) Queue positions are allocated strictly on a first-come, first-served basis.
(c) Any wait times displayed within the App are indicative only and do not constitute a warranty, representation, or guarantee of actual waiting periods.

16.3 Notifications and Grace Period
(a) Users will be notified of charger availability exclusively via in-App notifications. It is the User’s sole responsibility to ensure that device settings permit the receipt of such notifications.
(b) Upon issuance of a notification, Users shall have a period of fifteen (15) minutes (“Grace Period”) within which to initiate a Charging Session.
(c) Failure to commence charging within the Grace Period shall result in forfeiture of the allocated queue position, and Novowatt may, without further notice, reassign such position to the next User.

16.4 Cancellations and No-Shows
(a) Users may cancel their queue position at any time prior to receiving notification of charger availability.
(b) Repeated failure to attend within the Grace Period (“No-Show”) or habitual late arrivals may result, at Novowatt’s sole discretion, in temporary suspension or permanent revocation of the User’s access to the Queuing System.

16.5 Fair Use and Prohibited Conduct
(a) The Queuing System is intended to promote fair and equitable access to Charging Stations. Users shall not engage in any activity which manipulates, undermines, or interferes with the proper functioning of the Queuing System.
(b) Prohibited conduct includes, without limitation:

    • joining queues without bona fide intent to charge;

    • permitting third parties to benefit from a User’s queue position;

    • using automated means, bots, or scripts to obtain or maintain queue priority.
      (c) Novowatt reserves the right to monitor queue usage and to take any action deemed appropriate, including suspension or termination of access to the Queuing System, in cases of misuse.

16.6 Disclaimer and Limitation of Liability
(a) The Queuing System is provided on an “as-is” and “as-available” basis. Novowatt makes no warranties, express or implied, regarding the continuous availability, error-free operation, or accuracy of queue-related information.
(b) Users are solely responsible for ensuring timely arrival at the designated Charging Station within the Grace Period and for verifying their vehicle’s compatibility with the available charger.
(c) To the maximum extent permitted by law, Novowatt disclaims any liability for delays, forfeiture of queue positions, or unavailability of Charging Stations notwithstanding a User’s queue enrollment.

16.7 Amendments and Suspension
Novowatt reserves the right to amend, suspend, or discontinue the Queuing System at any time, with or without prior notice. Continued use of the Queuing System following any amendment constitutes the User’s acceptance of the revised terms.

 

PART E: NOVOWATT CREDITS (WATTPAY)

Usage of WattPay:

17.1 You are entitled to procure WattPay to facilitate your utilization of the Services. These credits can be acquired through various means, including credit cards, debit cards, or alternative methods provided within the App (each referred to as a “Funding Source”).

17.2 When you first register a Funding Source with us and for each subsequent purchase of WattPay, you consent to our verification and authorization of the Funding Source details. For Funding Sources like debit or credit cards, a nominal authorization charge of $1 may be applied as a precautionary measure. This charge, promptly refunded by Novowatt’s payment gateway, serves to authenticate your Payment Method through your card and ensure its validity for future transactions.

17.3 You acknowledge Novowatt’s right to levy additional charges for the utilization of certain Funding Sources, and you accept liability for any relevant additional charges incurred.

17.4 Any disputes with your debit or credit card company, or your bank regarding WattPay are your sole responsibility to resolve. Novowatt bears no responsibility for any payments lost or misdirected in this regard.

17.5 In the event of selecting WattPay as your Payment Method for User Charges, you authorize Novowatt to deduct the applicable User Charges from the available WattPay within your Account. It is understood that Novowatt reserves the prerogative to refuse Services to you, including the prevention of Charging Sessions from commencing, should your WattPay balance dip below the prescribed minimum balance, as determined by Novowatt periodically. Additionally, should your WattPay balance reach zero or an extremely low level during any Charging Session, the session will terminate instantly.

17.6 WattPay is exclusively designated for the acquisition of Services and may not be converted into cash or credit balance, except where mandated by law. Furthermore, they are non-transferable and cannot be reassigned to another user.

TOP UPS

18.1 The process of topping up involves depositing funds into your WattPay balance using the diverse payment methods accessible within the App, encompassing credit cards, debit cards, or alternative payment mechanisms.

18.2 You attest to providing precise and up-to-date information throughout the top-up procedure.

18.3 Novowatt retains the right to verify and authorize the payment particulars submitted during the top-up process to mitigate the potential for unauthorized or fraudulent transactions.

18.4 Following the successful completion of a top-up, the funds will be added to your WattPay balance and rendered available for use in compliance with these Terms of Use.

FRAUDULENT ACTIVITY

19.1 If you discover any fraudulent activity or unauthorized access concerning your WattPay balance, you are obligated to promptly inform us using the contact details provided on the App. We retain the authority to suspend or revoke the processing of any transaction if there are reasonable grounds to suspect fraudulent, illegal, or criminal activity, or if you are found to be in violation of these Terms.

 

PART F: SUBSCRIPTIONS

20. Offering of Subscription Plans
20.1 Novowatt may, from time to time and at its sole discretion, offer subscription plans (“Subscription Plans”) as a Payment Plan alternative for Users.

20.2 If you enter into a separate agreement for a Subscription Plan with us (“Subscription Terms”), this Part F shall apply to you. In the event of any inconsistency between the Subscription Terms and this Part F, the Subscription Terms shall prevail unless expressly agreed otherwise in writing.

20.3 Novowatt may offer multiple Subscription Plans over time, with different features, benefits, and restrictions as communicated in the App.

20.4 Subscription Plans may be structured on a monthly, yearly, or other periodic basis, as determined by Novowatt. Prices may vary depending on the selected billing cycle.

20.5 All Subscription Plans shall be set to auto-renew by default upon purchase. If you do not wish to renew, you must opt out or cancel through the subscription page in the App prior to the renewal date.

21. Subscription Period
21.1 The duration of your Subscription Plan (“Subscription Period”) shall be as stated in the Subscription Terms or as displayed in the App at the time of purchase.

21.2 Subscription Plans are deemed to commence on the date of successful payment and activation within the App.

22. Usage of Subscription Plans
22.1 A Subscription Plan may entitle you to access specified Charging Stations without paying the standard session-based fees. Instead, you may select your Subscription Plan as the Payment Plan for applicable User Charges incurred during a Charging Session.

22.2 It is your responsibility to select the correct Payment Plan at the time of use. Novowatt shall not be liable for any additional User Charges incurred due to your failure to select the correct plan.

22.3 Exclusive Use by Account Holder and Vehicle:
(a) Subscription Plans are strictly limited to the registered User and one (1) registered electric vehicle (EV) associated with the User’s Account.
(b) Use of a Subscription Plan by multiple vehicles, multiple Accounts, or unregistered vehicles is strictly prohibited.

22.4 Participating Locations Only: Subscription Plans are valid only at Charging Stations and locations designated as participating sites within the App. Standard charges will apply at non-participating locations.

22.5 Commercial Use Prohibited: Subscription Plans are intended solely for private, personal use. They may not be used for private hire vehicles (PHVs), taxis, rental fleets, ride-hailing services, corporate fleets, or any other form of commercial or professional use.

22.6 Non-Refundable and Non-Transferable:
(a) All Subscription Plans are strictly non-refundable, whether in full or in part, regardless of cancellation, suspension, non-use, or termination.
(b) Subscription Plans are non-transferable and may not be sold, assigned, transferred, shared, or otherwise made available to any third party.

22.7 Standard Fees Still Apply: Additional charges such as idling fees, penalty charges, parking fees, or Owner-imposed fees remain payable by Users, even when using a Subscription Plan.

23. Misuse, Penalties, and Enforcement
23.1 Misuse of a Subscription Plan includes, but is not limited to:
(a) Applying a Subscription Plan to multiple vehicles or Accounts;
(b) Allowing a third party to benefit from the Subscription Plan;
(c) Using the Subscription Plan for PHVs, taxis, or other commercial vehicles;
(d) Fraudulent, abusive, or deceptive conduct related to Subscription usage.

23.2 In the event of misuse, Novowatt may, at its sole discretion:
(a) Immediately suspend or permanently revoke the User’s Subscription Plan;
(b) Suspend or terminate access to the App, the Services, and/or Charging Stations;
(c) Impose financial penalties, including but not limited to a misuse penalty of up to SGD 200 per breach;
(d) Recover from the User any losses, damages, costs, or expenses incurred by Novowatt.

23.3 Users acknowledge and agree that Novowatt’s determination of misuse shall be final, binding, and not subject to appeal.


24. Subscription Fees and Payment Obligations
24.1 During the Subscription Period, you shall pay the applicable subscription fees as outlined in the Subscription Terms.

24.2 The initial payment will be deducted at the commencement of the Subscription Period. Subsequent recurring charges will be debited automatically in accordance with the billing cycle specified in the Subscription Terms.

24.3 Subscription fees shall remain payable notwithstanding non-use, partial use, or suspension of the Subscription Plan.

24.4 All subscription payments are final and non-refundable, subject only to mandatory provisions of applicable law.


25. Third-Party Collaborations
25.1 Novowatt may collaborate with third-party partners, including but not limited to automobile dealers (“Dealers”), to offer Subscription Plans.

25.2 Dealers may provide Users with promotional or one-time use codes. Such codes must be redeemed through the App prior to purchase and are subject to specific limitations communicated at the time of issue.

25.3 Users under dealership or partner-based Subscription Plans must ensure that the Subscription Plan details align with their purchase agreements. Novowatt shall not be responsible for any disputes, errors, or discrepancies arising from third-party collaborations.

 

PART G: NOVOWATT FLEET

ACCESS AND UTILIZATION OF NOVOWATT FLEET SERVICE

21.1 This Section G pertains to individuals designated as authorized Users (“Authorized Users”) accessing the Solution under a distinct Fleet Charging Agreement executed between Novowatt and either themselves or their organization (“Fleet Manager”). The utilization of the Solution by an Authorized User is subject to the relevant stipulations delineated in these Terms and the Fleet Charging Agreement. In the event of any inconsistency between the terms of the Fleet Charging Agreement, this Section G, and the remaining provisions of these Terms, the documents shall prevail in the following hierarchical order in case of conflict (unless explicitly agreed otherwise in writing).

21.2 To activate the Novowatt Fleet features for an account, the Fleet Manager must initially provide Novowatt with specific information about the relevant Account (“Linking Data”). Novowatt shall utilize the furnished Linking Data to authenticate the user and establish a linkage between the Account and the Fleet Manager’s Novowatt Fleet account (“Fleet Account”). Upon successful establishment of the linkage between the Fleet Account and the Account, the user shall be afforded the option to allocate their relevant User Charges to the Fleet Account through the Corporate Billing option, as opposed to incurring them on their personal Account. “Corporate Billing” refers to the enterprise billing and payment mechanism for the Solution facilitated by Novowatt to the Fleet Manager pursuant to the Fleet Charging Agreement for User Charges.

21.3 It is hereby noted that Fleet Managers retain the discretion to detach a user’s Account from their Fleet Account and the Corporate Billing option at their sole discretion, and Novowatt shall not be liable to the user for any damages, losses, expenses, penalties, or costs resulting from any detachment of the Account from the Fleet Account.

21.4 By establishing a linkage between the Account and the Fleet Account, the user acknowledges and consents to Novowatt furnishing the Fleet Manager with comprehensive information pertaining to their Solution usage for Services charged to the Fleet Account.

21.5 The user is obligated to:

21.5.1 Exclusively allocate their User Charges to the Fleet Account as authorized by the Fleet Manager or as otherwise agreed upon between the user and the Fleet Manager; and

21.5.2 Assume liability for settling any User Charges incurred under their Account that are not successfully allocated to the Fleet Account.

21.6 In addition to Novowatt’s other rights enumerated in these Terms, the user acknowledges and agrees that Novowatt reserves the right to suspend the entire Account (either wholly or partially, including access to Corporate Billing) for any violation of this Section G.

 

PART H: GENERAL TERMS

22.1 All intellectual property rights pertaining to the Solution shall be exclusively owned by Novowatt worldwide for the entire duration of such rights. Unless expressly stated otherwise in these Terms, no license or right is granted to the User, and their access to or use of the Solution should not be construed as granting any license or right to use any intellectual property rights without prior written consent from Novowatt or its licensors.

23. Data Protection
23.1 For insights into our treatment of your personal data, kindly review our current Privacy Policy, which is herein incorporated by reference. We operate in compliance with Singapore’s PDPA guidelines and regulations. For detailed information about our privacy practices, please visit watt.sg/privacy-policy. Your acceptance of these Terms constitutes acknowledgment and agreement to our collection, utilization, and disclosure of your personal data in line with our Privacy Policy, subject to periodic updates or amendments.

24. Electronic Communications

24.1 By accessing and/or using the Solution or communicating with us via email or the App, you consent to receiving communications from Novowatt electronically. We will communicate with you via email sent to the most recent address provided to Novowatt or by posting notices on the App. Electronic communications sent by us to you will be deemed received upon delivery, and any communication sent to us electronically will be deemed received upon our opening it. You acknowledge that all agreements, notices, disclosures, and other communications provided to you electronically by Novowatt will fulfill any legal requirements for written communication.

24.2 You acknowledge that Novowatt’s records and any records of communications, transactions, instructions, or operations made through the App or Solution by you or any individual claiming to be you, as well as records related to the operation of the Solution, shall be binding and conclusive evidence of such communications, transactions, instructions, or operations.

24.3 It is your responsibility to review and verify the accuracy of any confirmations, statements, records, or other documents issued by Novowatt regarding your Account. You agree to promptly notify Novowatt in writing of any alleged errors, irregularities, discrepancies, or omissions in such documents. Failure to provide such notice within 7 days from the document’s date constitutes acceptance of its content, making you liable for any resulting losses.

25. Electronic Form
25.1 Acknowledgment: By accepting these Terms electronically, you acknowledge their status as a written document. Consequently, you agree not to challenge the validity or enforceability of these Terms on the grounds of their electronic format. You hereby waive any such rights you may have under applicable law.

26. Novowatt Policies
26.1 Compliance: Your acceptance of these Terms entails compliance with all current Novowatt policies governing the Solution (“Novowatt Policies”). These policies may be periodically accessible on our App or communicated directly to you. Each Novowatt Policy is hereby incorporated into these Terms by reference.

26.2 Precedence: In the event of any conflict between the provisions of these Terms and any Novowatt Policy, the terms of the relevant Novowatt Policy shall prevail with respect to your use of the corresponding part of our Solution.

27. Disclaimers
27.1 Provision “As Is”: The Solution is provided “as is” and “as available.” To the fullest extent permitted by applicable laws and regulations, we disclaim all warranties (express, implied, or otherwise), including but not limited to warranties of suitability, merchantability, safety, non-infringement, and fitness for a particular purpose. We make no representations or warranties regarding the constant availability, security, or freedom from malware, defects, interruptions, errors, or inaccuracies of all or any part of the Solution, regardless of the source.

27.2 Telecommunication Charges: We shall not be liable for any charges imposed by your network provider for accessing their connection services to use our Solution. Additionally, we do not assume responsibility for the availability and quality of your telecommunication reception during your access or use of our App.

28. Limitation of Liability
28.1 Extent of Liability: To the fullest extent permitted by law, Novowatt shall not, under any circumstances, be liable to you or any other party for any damages, losses, expenses, penalties, or costs whatsoever arising in connection with your use of the Solution, your reliance on any Content and/or Services, or these Terms, regardless of the form of action and even if Novowatt had been advised of the possibility of such damages.

28.2 Maximum Liability: Notwithstanding the foregoing, in the event of any liability attributed to Novowatt, Novowatt’s total liability under these Terms shall not exceed the aggregate sum of S$50.

29. Indemnification
29.1 The User undertakes to defend, indemnify, and hold harmless Novowatt and its affiliates, officers, directors, employees, agents, third-party service providers, third-party content providers, and licensors (“Novowatt Indemnitees”) from any and all damages, claims, expenses, penalties, and costs (including legal costs on a full indemnity basis) directly or indirectly suffered or incurred by the Novowatt Indemnitees. This indemnification is in connection with or arising from: (1) the User’s use or purported use of the Solution; (2) any breach or alleged breach of these Terms by the User; (3) Novowatt’s enforcement of its rights under these Terms or acting upon any instructions provided by the User regarding the Solution; or (4) any negligence, fraud, or misconduct on the part of the User.

30. Termination and Suspension
30.1 Novowatt reserves the right, without prejudice to clause 3.1, to immediately suspend or terminate your access and use of all or any part of the Solution at its sole discretion, for any reason. Should you have any inquiries regarding the termination or suspension of your Account, kindly reach out to Novowatt using the contact information provided on the App.

31. Events Beyond Control
31.1 Novowatt shall not be liable to you for any breach of these Terms caused by events or circumstances beyond our reasonable control, including but not limited to, strikes, lock-outs, or other industrial disputes; system or network breakdowns; damage caused by third parties to our Charging Stations; or occurrences such as floods, fires, explosions, or accidents.

32. Miscellaneous
32.1 These Terms, along with any other documents expressly referred to herein and as may be amended from time to time, constitute the entire agreement between us and you concerning the subject matter herein and supersede any prior agreements or understandings.

32.2 If any part of these Terms is deemed invalid, void, illegal, or unenforceable, the remaining portions shall remain valid and enforceable to the fullest extent permitted by law.

32.3 You may not assign any rights under these Terms without prior written consent from Novowatt. Novowatt reserves the right to assign its rights under these Terms to its affiliates or third parties.

32.4 The failure or delay in exercising any rights under these Terms by Novowatt shall not constitute a waiver, nor shall it affect the right to enforce such rights.

32.5 Third parties not party to these Terms shall have no right to enforce any provision under the Contracts (Rights of Third Parties) Act or similar legislation.

32.6 You acknowledge that these Terms and the Solution do not include the provision of internet access or telecommunication services. You are solely responsible for obtaining and paying for any required internet or telecommunication services necessary to access and use the Solution.

32.7 By downloading, accessing, and/or using any part of the Solution, you agree that such actions, as well as these Terms, shall be governed by and construed in accordance with the laws of Singapore. You further agree to submit to the exclusive jurisdiction of the Singapore courts.


PART I: CONTACT

For inquiries, complaints, or claims, please contact:

Novowatt Pte Ltd
33 Ubi Avenue 3, The Vertex, #04-36
Singapore 408868

Company Registration Number: 202123295R
Email: support@watt.sg / contact@watt.sg